FAQ's
Returns
WHAT IS YOUR RETURN POLICY?
We use Loop to process returns.
All items marked final sale are non-returnable, non-refundable, and non-exchangeable. All final sale items cannot be returned or exchanged. All final sale items during the promotional time period will not be conditioned for returns or exchanges.
Returns are eligible for return within fourteen (14) days of receipt in their original condition and packaging. Items must be unworn, unwashed, with tags still attached at the correct location to be accepted for return. Items will not be eligible for return if there is animal fur attached. Damaged items will not be accepted for return and will not be refunded in the form of credit nor original form of payment. If Items are being returned without our notice or not the designated number of styles that have been instated to be returned, you will be responsible for paying the return shipping fee of $10.
In all conditions, the original shipping fee is non-refundable. Exchanges are currently unavailable. Just USA Jeans merchandise purchased through external stockists is not eligible for return through Justusajeans.com, please contact retailers directly for additional information.
If you have any additional questions regarding returns, please email us at info@justusajeans.com
WHY WON'T LOOP ACCEPT MY RETURN?
Only items eligible for a refund can be returned. To be eligible for refund an item must be returned in new condition within 14-days of when the package was delivered. Items included in our sale section or outlined as final sale are not eligible for a refund. Items during our promotional period that indicated final sale Loop will not accept.
Shipping
Can I make changes to my order after it has been placed?
Our team is tiny, but mighty and we process orders quickly. After an order has been submitted, we cannot make any changes to the style, size, color, or address.
My package is being shipped to the wrong address can I update it?
Packages are shipped within 12 hours. Once an order has been placed, we are unable to make edits to the shipping address.
Can I cancel my order?
We cannot guarantee we will be able to cancel an order as we process shipments quickly.
If you would like to cancel your order, please reach out to us within 30 minutes of placing it and we will try our best to complete your request.
My package is lost, what can I do?
If your package has been lost by the delivery service, please reach out to us as soon as possible at info@justusajeans.com
Wash & Clean
Wash with care
Denim is different than other fabrics. Unlike your vintage tees that are tough enough to launder with your load of towels, your jeans need a little special attention. Caring for your denim piece-by-piece will prolong the life of your jeans, so you can enjoy that perfect fit as long as possible. Ideally, we recommend hand-washing your jeans. When life gets in the way of our dream clean scenario, you can throw them in your laundry machine and wash them cold with like colors on a gentle setting. Use a mild detergent and avoid bleach, which can react negatively with the fibers in our denim. Please always hang dry.
dry delicately
Our perfect fits are made possible by a high percentage of spandex or stretch. Much like a rubber band, the spandex will shrink if dried at a high temperature. To avoid unwanted shrinkage, always hang your denim to dry.
Spot Clean Between Washes
We're a California-based company that understands the importance of being good stewards of our resources. Spilled some coffee on your jeans? Try spot cleaning to save water! Use a muslin cloth and dab gently at the stain to remove it. Washing your denim less will also work to extend the life of your jeans, so spot cleaning is a win-win!
Product & Sizing
What does non-stretch mean?
Jeans that are non-stretch have more cotton in them than others and will have little to no stretch when worn.
I got the same size as before so why don't they fit?
Our wide range of denim offers you the opportunity to try jeans made with different combinations of materials resulting in different fits.
Jeans made with 100% cotton will be tighter, we recommend sizing up in these styles for comfort.
Anything with 99%-97% cotton will have a little stretch; we recommend picking your true size for these.
For our stretchy denim which will include less than 97% cotton it is recommended to size down for a form fitting look; we recommend to select your true size.
Why did my pair of jeans fray after the first wash?
Denim is made out of cotton fibers. Once washed, the denim will be altered with slight fraying on the hem or some details.
How does Just USA sizing compare to other brands?
If you are familiar with our sister brand, Just Black Denim, or have purchased previously from Stitch Fix - you will feel most comfortable sizing up two sizes from your true fit.
I'm looking for a specific jean. Can you help me locate it?
Please send us an email with the below information.
Please use the subject line "Locate Style"
- Style # and/or a photo of the inside garment tag
- Color
- Size
Wholesale
How can I carry Just USA in my store?
See our Wholesale page for information.
Hours
What are your hours of operation?
Monday-Friday 10am-4pm